Privacy Policy

Brand: Sintetic
Owner: BTSCOMET S.L.
Tax ID (NIF): B10637197
Address: C/ Planeta Urano, 23, 28983, Parla – Madrid, Spain
Email: info@sintetic.io

1. Data Controller

The data controller responsible for processing personal data collected through the Sintetic website and platform is:

BTSCOMET S.L., owner of the Sintetic brand, with Tax ID B10637197 and registered office at C/ Planeta Urano, 23, 28983, Parla (Madrid), Spain.
Contact: info@sintetic.io

2. Purpose of Processing

At Sintetic, we process user data for the following purposes:

  • User and client management: registration, access, and use of the Sintetic platform.

  • Performance of service contracts: analysis and processing of business data provided by clients to generate predictive and strategic results.

  • Technical and administrative communications necessary for service delivery.

  • Commercial communications, only with prior consent.

  • Service improvement and user experience enhancement, through internal analytics and technological tools.

  • Compliance with legal obligations, including billing, information security, and data protection requirements.

Data provided by users will only be used for the purposes described above and will never be processed for other purposes without explicit consent.

3. Legal Basis for Processing

The processing of data is based on the following legal grounds:

  • Performance of a contract: when the user contracts Sintetic’s services.

  • Explicit consent: when the user voluntarily accepts this privacy policy or subscribes to informational communications.

  • Legitimate interest: to continuously improve the security and functionality of the service.

  • Legal obligations applicable to BTSCOMET S.L.

4. Categories of Data Processed

Sintetic may process the following types of data:

  • Identification and contact data: name, surname, email address, company, position, phone number.

  • Technical and access data: IP address, logs, browser information, platform activity.

  • Business data: information on customers, products, services, operations, and databases provided by the client for analysis.

  • Billing and payment data, when applicable.

Under no circumstances will Sintetic use client or third-party data for purposes other than those contractually agreed upon.

5. Data Retention

Data will be retained for as long as the contractual relationship with the client remains in effect or as necessary to fulfill the purpose of processing.
Once the relationship ends, the data will be securely blocked and retained for the legally required periods to address potential liabilities or audits.

6. Data Communication and Disclosure

Sintetic does not share personal or business data with third parties, except in the following cases:

  • Legal obligation or judicial requirement.

  • When necessary for service provision, always under a data processing agreement compliant with the GDPR.

Our service providers under such agreements include:

  • Google Ireland Ltd. (cloud services and web analytics).

  • HubSpot Inc. (U.S.) – CRM and marketing automation, under the European Commission’s Standard Contractual Clauses.

  • European hosting provider with servers located exclusively within the European Union.

7. International Data Transfers

Sintetic operates its servers within the European Union, under the framework of the General Data Protection Regulation (GDPR – EU 2016/679).
International data transfers will only occur when strictly necessary for service delivery and subject to appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.

8. User Rights

Users may exercise their data protection rights at any time:

  • Access: to know what data we process and for what purposes.

  • Rectification: to request correction of inaccurate data.

  • Erasure: to request deletion of data when no longer necessary.

  • Objection: to oppose processing under certain circumstances.

  • Restriction of processing and data portability rights.

To exercise these rights, users must send a written request to contacto@btscomet.com, including a copy of their identification document.
Users may also lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es

9. Information Security

BTSCOMET S.L. applies appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of data, in accordance with Article 32 of the GDPR.
These measures include encrypted communications (SSL/TLS), access control, internal security policies, and regular audits.

10. Policy Updates

This privacy policy may be updated periodically to reflect regulatory changes or service improvements.
The date of the latest update will always appear at the end of this document.

Last updated: October 27, 2025